This goerya Privacy Policy explains what personal information we collect, why we use it, when it may be shared, how long it may be retained, and the choices available to you. It applies when you browse goerya, register, deposit, withdraw, place a wager, play a casino game, or contact support.
goerya needs certain information to operate a secure betting and casino platform. That includes confirming that a player is eligible, processing PHP transactions, settling wagers, preventing fraud, helping with account issues, and meeting applicable legal obligations.
We do not ask for personal information simply because it may be useful someday. goerya aims to collect information that is relevant to a clear operational, security, responsible gaming, or compliance purpose. Where consent is required, you may be asked to make an active choice before the information is used.
Privacy at a glance
The complete goerya Privacy Policy appears below. These three feature cards summarise the parts Filipino players usually ask about first.
goerya collects registration, identity, contact, transaction, gameplay, device, and support information where it is needed to provide services, verify users, protect accounts, and meet applicable requirements.
Payment details may be processed when you use GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa, or Mastercard with goerya. Verification helps prevent unauthorised transactions.
You may contact goerya to ask about your information, request corrections, raise a privacy concern, or exercise an applicable privacy right. Identity checks may be required before a request is completed.
Scope of this policy
This policy applies to personal information handled through goerya websites, player accounts, cashier functions, sports betting markets, Baccarat tables, online casino products, fishing games, football and basketball betting, Sabong services, customer support, security systems, and responsible gaming tools.
It covers information you provide directly and information generated when you use goerya. It also covers relevant information received from payment processors, game providers, verification services, security partners, and other parties involved in delivering the platform.
This policy should be read together with the Terms and Conditions and Responsible Gaming page. Those pages explain separate account rules and safety controls. If you do not agree with how goerya handles information as described here, do not register or continue using the platform.
| Information group | Typical examples | Main purpose |
|---|---|---|
| Identity | Name, date of birth, identification records | Eligibility and account verification |
| Contact | Email address, phone number, address | Account notices and support |
| Transactions | Deposits, withdrawals, payment references | Cashier operation and fraud prevention |
| Activity | Bets, games, bonuses, session history | Settlement and responsible gaming |
| Technical | Browser, device, IP address, security logs | Reliability and account protection |
The information collected by goerya depends on how you interact with the platform. A visitor who reads a game page provides less information than a registered player who deposits, places bets, completes verification, and requests a withdrawal.
When you create a goerya account, we may collect your name, date of birth, email address, mobile number, residential address, username, password-related security records, and account preferences. We may also request identification documents, a photograph, proof of address, or another verification record.
goerya records deposits, withdrawals, balances, payment methods, transaction references, timestamps, status updates, and information needed to confirm payment ownership. Complete card credentials may be handled by an authorised payment processor rather than stored directly by goerya.
goerya keeps records of sports wagers, casino rounds, Baccarat activity, fishing game sessions, Sabong selections, odds, stakes, outcomes, bonuses, limits, and settlement history. These records are necessary to operate your account, resolve disputes, and monitor platform integrity.
When you visit goerya, technical records may include your IP address, browser type, operating system, device characteristics, language, access time, page activity, session identifiers, login attempts, and security events. This information helps keep the website stable and identify suspicious access.
If you contact goerya, we may retain your message, account reference, attachments, call or chat records, and the response provided by support. Please do not send a complete password or one-time code in a support message.
Most personal information comes directly from you when you register, update your profile, use the cashier, join a promotion, set a gaming limit, submit documents, or contact goerya support.
Some information is created automatically when you use goerya. For example, the platform records an accepted bet, completed casino round, login attempt, device session, deposit request, or self-exclusion instruction so that the relevant action can be administered correctly.
goerya may also receive information from payment providers, identity verification services, game suppliers, fraud prevention systems, banks, e-wallets, and other parties supporting the requested service. A payment provider may confirm whether a transaction succeeded, while a verification service may confirm whether identity information matches submitted records.
Where permitted and appropriate, goerya may compare information across accounts, devices, payment methods, and security events to investigate duplicate registrations, unauthorised access, collusion, bonus misuse, payment abuse, or other conduct prohibited by the Terms and Conditions.
goerya uses personal information only for defined purposes connected to operating, protecting, improving, and responsibly managing the platform. Typical purposes include:
goerya may also use aggregated or de-identified information to understand broad platform trends. For example, goerya may review which pages load slowly on mobile devices or which payment status causes the most support questions. This type of analysis is intended to improve the service without focusing on an identifiable player.
Depending on the context, goerya may handle personal information because it is needed to provide the service you requested, comply with an applicable obligation, protect legitimate operational or security interests, establish or respond to a legal claim, protect a person's vital interests, or act with your consent.
For example, goerya needs account and transaction information to process a withdrawal. Security logs may be reviewed to investigate an unfamiliar login. Responsible gaming information may be used to enforce a cooling-off request. Optional communications may depend on the preference selected in your account.
Where handling depends on consent, you may withdraw that consent for future use. Withdrawal does not automatically make earlier handling invalid, and it may not affect information that goerya must retain for a different valid reason.
goerya supports payment methods commonly used in the Philippines, which may include GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet transfers, BDO, BPI, UnionBank online banking, and eligible Visa or Mastercard cards. Availability can depend on your account and current cashier options.
When you start a transaction, goerya and the relevant payment provider may process your name, account reference, payment identifier, amount, currency, date, status, and security information. These details help match the transaction to your account and confirm that the selected payment method is authorised.
goerya may ask for additional evidence before releasing a withdrawal, particularly after a first deposit, a change of payment method, a large transaction, an unusual pattern, or a security concern. The requested evidence should be sent only through the approved goerya verification process.
Transaction and device information may be reviewed together to detect chargebacks, reversed payments, stolen credentials, third-party funding, duplicate accounts, or money movement unrelated to genuine play. This protects legitimate players and the payment system.
goerya does not disclose personal information without a purpose. Information may be shared with service providers that perform necessary functions for the platform, subject to appropriate instructions and safeguards.
Relevant recipients may include payment processors, banks, e-wallet providers, identity verification services, game and betting suppliers, hosting providers, security vendors, analytics services, customer support systems, professional advisers, auditors, and parties involved in investigating fraud or resolving a dispute.
goerya may also disclose information where required by an applicable legal process, where necessary to protect users or platform security, or as part of a business reorganisation in which privacy obligations continue to apply.
A provider should receive only the information reasonably needed for its assigned function. For example, a payment processor needs transaction details, while a game supplier may need a session identifier and round data to settle a disputed game. goerya does not authorise providers to use player information for unrelated purposes merely because they can access it.
goerya may use cookies and similar browser storage to keep you signed in, remember language or interface preferences, maintain a bet slip, protect a session, measure website performance, and identify suspicious behaviour.
Some cookies are needed for core goerya functions. Blocking them may prevent login, cashier operation, game loading, or account security checks from working correctly. Other technologies may support analytics or optional preferences.
You can manage browser storage through your device or browser controls. Removing goerya cookies may sign you out and clear saved preferences. It does not automatically delete information already retained in your account or transaction records.
goerya uses administrative, technical, and access controls intended to protect personal information against unauthorised access, alteration, loss, or disclosure. Measures may include encrypted connections, account verification, role-based access, logging, monitoring, backups, and reviews of unusual activity.
No online service can promise absolute security. Players also have an important role. Use a unique password for goerya, keep your device updated, do not share verification codes, and log out after using a shared phone or computer.
If you receive an unexpected request for your goerya password, payment, or one-time code, do not follow it. Review your account and contact support@goerya.com. Reporting an issue quickly gives the security team a better chance to prevent further activity.
If goerya identifies a personal information incident, the platform will assess the nature, likely impact, and appropriate response. Affected users and relevant authorities may be notified where required by applicable rules.
goerya retains information only for as long as reasonably needed for the purpose for which it was collected and for applicable account, security, payment, dispute, responsible gaming, and record-keeping requirements.
Retention periods are not identical for every record. A temporary browser session may be short-lived, while verified identity records, transaction history, settled bets, security investigations, or self-exclusion records may need to remain available for longer.
Closing your goerya account does not mean every record is erased immediately. Certain information may need to be retained to complete a pending withdrawal, prevent a self-excluded player from reopening an account, answer a dispute, detect fraud, or satisfy an applicable obligation.
When information is no longer required, goerya may delete it, make it anonymous, or place it beyond ordinary operational use in accordance with the applicable retention process.
Subject to applicable rules and reasonable verification, you may ask goerya whether your personal information is being processed, request access to relevant information, ask for an inaccurate detail to be corrected, object to certain uses, request deletion or restriction in appropriate circumstances, or raise a complaint.
Not every request can be completed exactly as submitted. goerya may need to retain information connected to transactions, fraud prevention, self-exclusion, account disputes, or other valid requirements. If a request is limited or refused, goerya will aim to explain the reason where permitted.
To protect your account, goerya may verify your identity before releasing information or changing important records. Do not submit passwords or one-time codes with a privacy request. Requests can be sent to support@goerya.com using the email address registered to your account.
Request information about the categories of personal data goerya holds and how they are used.
Ask goerya to update inaccurate account information after suitable identity verification.
Report a suspected privacy or security issue with the relevant account and transaction details.
Adjust eligible communication choices without blocking essential goerya account notices.
goerya may process information connected to responsible gaming, including deposit limits, time controls, cooling-off periods, self-exclusion, account activity, support conversations, and player safety reviews.
This information is used to apply your chosen controls, assess concerning patterns, prevent access during an exclusion, and support a safer platform. goerya may restrict activity or contact a player where account behaviour creates a serious safety concern.
Responsible gaming records may be retained after account closure where needed to preserve an exclusion or prevent circumvention through a new account. For more information about available controls, read the Responsible Gaming page.
goerya is intended only for eligible users aged 18 and above. A person under 18 must not register, deposit, bet, play, or submit personal information through the platform.
goerya may request proof of age during registration, account review, or withdrawal processing. If there is reason to believe an account belongs to a minor, access may be suspended while the information is investigated.
If you believe a person under 18 has provided information to goerya, contact support@goerya.com promptly. The report should include enough detail to identify the concern without sending unnecessary information about the child.
goerya may update this Privacy Policy when the platform, payment methods, security practices, responsible gaming features, service providers, or applicable requirements change.
The effective date at the top of this page identifies the current version. Where a change materially affects how goerya handles player information, an additional notice may be provided through the website or registered account contact details.
Review this page from time to time, especially before using a new goerya feature. Continuing to use the platform after an updated policy takes effect means the revised information practices will apply from that point, subject to any consent required by applicable rules.
For a privacy request, security report, correction, or question about this policy, contact support@goerya.com. Use the email address connected to your goerya account where possible and include a clear description of the issue.
If the concern relates to a payment, bet, login, or account change, include the relevant date, approximate time, and transaction or wager reference. Do not include your complete password, card security code, or one-time verification code.
goerya may request additional information to confirm your identity and prevent information from being disclosed to the wrong person. Requests are reviewed according to their complexity, sensitivity, and applicable requirements.
Privacy is a shared responsibility. Keep your goerya contact details accurate, use only payment methods you are authorised to use, choose a unique password, and never give an OTP to another person. Check your account history after deposits, withdrawals, and betting sessions.
If something looks unfamiliar, change your password and contact support@goerya.com without delay. Quick reporting helps goerya review the affected session, payment, or device before further account activity occurs.
If you have read this Privacy Policy and accept how goerya handles information, you may register a new account or log in to manage an existing one. Registration and play are limited to eligible users aged 18 and above.